AuraHub buyer FAQ
Everything shoppers ask before and after they order — shipping, tracking, returns and warranty.
How fast will my order ship?
Orders are packed within 1 business day. Standard shipping is $4.99 (free over $75) and arrives in 5–8 business days. Express is $14.99 and arrives in 2–3 business days.
Will I get a delivery estimate before I pay?
Yes. The cart drawer and checkout both show an estimated delivery window for your chosen shipping speed before you confirm your order.
Do you ship internationally?
We currently ship across the United States, with select international destinations available at checkout. Any duties or import fees are calculated by your local carrier.
How do the bundle discounts work?
Discounts stack automatically in your cart: 2 items 10% off, 3 items 25% off, and 4 or more items 33% off. No codes needed — the lower price is applied at checkout.
What is your return and warranty policy?
Every drop is covered by a 30-day return window on unused items in their original packaging, plus a 12-month warranty against manufacturing defects.
How do I track my order?
You'll get an order confirmation email right after checkout and a tracking link as soon as your parcel is scanned by the carrier.
Are my payment details secure?
Checkout is handled by our PCI-compliant payment provider over an encrypted connection. AuraHub never sees or stores your full card number.
Are the reviews on this site real?
Yes. Ratings, review counts and buyer videos come from confirmed orders — verified buyers can also upload their own photos and feedback on each product page.
When will I get my confirmation email?
Right after your payment clears. It lists everything you ordered, the total you paid and the address we're shipping to. If it isn't in your inbox, check spam or email us and we'll resend it.
How does tracking work?
As soon as your parcel is handed to the carrier we email you the carrier name, tracking number and a direct tracking link. You can follow the parcel from that link until it's delivered.
Can I change my address after ordering?
Yes, if the order hasn't shipped yet. Email support with your order number and the corrected address and we'll update it before it leaves the warehouse.
What if my item arrives damaged?
Send a photo and your order number within 30 days and we'll ship a replacement or refund you in full — no return shipping cost to you.