Policies & Helpdesk
Everything about shipping, returns and getting a human on the line.
Shipping rates & speed
Standard $4.99 — free over $75 — arrives in 5–8 business days. Express $14.99 — arrives in 2–3 business days. Orders placed before 2pm ET on a business day ship the same day.
Returns & refunds
30-day returns on unused items in original packaging. Email us to start a return; refunds land on your original payment method within 5–7 business days of inspection.
Warranty
Every AuraHub gadget carries a 12-month limited warranty against manufacturing defects. Send us your order email and a short description and we'll replace or refund.
Contact the helpdesk
Also see our terms and privacy policy.